FAQ
FAQ
YOUR QUESTIONS ANSWERED, AND IF YOU CAN’T FIND YOUR ANSWER HERE? CHECK OUT OUR CONTACT PAGE AND GET IN TOUCH.
- all orders are shipped via Canada Post with the shipping option you choose at checkout
-We suggest you choose tracked or express shipping at this time because of postal delays with Canada Post, due to Covid-19 precautions. If you need your order within the week, definitely Express, if you need it within 2 weeks, at the minimum choose Tracked Shipping.
-If you are in no rush - Shipping is $4 flat rate! Any orders over $50 are free shipping. All orders are mailed through Canada Post. Orders will be processed 1-3 days after payment, Monday to Friday (Orders placed on Saturday or Sunday will be shipped the following Monday). We always try to ship orders out as soon as possible - we know you want your new goodies! Regular flat rate shipping may take 2-10 business days to arrive once shipped (longer due to Covid-19) and does not come with a tracking number or insurance. Express shipping may take 1- 3 days to arrive once shipped and includes a tracking number and insurance. Note that these shipping times are estimates + we can not guarantee.
WHAT ABOUT SIZING?
The best way to figure out the size you need is to wrap a string around your neck or wrist and then measure the string! Easy and exact!HOW DO I CARE FOR MY STEEL DAISY JEWELLERY?
exposure to humidity, water + chemicals can cause your jewelry to tarnish or the metal plating to erode. Here are our tips to keep your jewellery looking fresh:
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store your jewels in a cool, dry place ( not in the bathroom!) We suggest you keep it in the small ziplock we include with every item, keeps it nice and safe!
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Remove your jewelry before showering, swimming + working out.
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Cosmetics, lotions, hair products, perfumes and sunscreens can react with the metals and plating of your jewels. Be sure your jewelry is the last thing you put on.
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please note that in rare cases the pH of the wearers skin may react with the metals can cause the plating to dull or wear quickly. Strange but true...This can be caused by fluctuation or changes in your body chemistry from a variety of reasons.
WHAT MATERIALS DO YOU USE?
We use sterling silver, silver plated, gold filled and gold plated chains, pendants and findings, semi precious and ethically sourced stones and crystals. All of our jewelry is nickel + lead free.