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FAQ

LET US HELP YOU ANSWER ALL YOUR QUESTIONS, AND IF YOU CAN’T FIND YOUR ANSWER HERE? CHECK OUT OUR CONTACT PAGE AND GET IN TOUCH.

WHAT ABOUT SHIPPING?

- all orders are shipped via Canada Post with the shipping option you choose at checkout 

-We suggest you choose tracked or express shipping at this time because of postal delays with Canada Post, due to Covid-9 precautions. If you need your order within the week, definitely express, if you need it within 2 weeks, at the minimum choose tracked shipping.

-If you are in no rush - Shipping is $4 flat rate! Any orders over $50 are free shipping. All orders are mailed through Canada Post. Orders will be processed 1-3 days after payment, Monday to Friday (Orders placed on Saturday or Sunday will be shipped the following Monday). We always try to ship orders out as soon as possible - we know you want your new goodies! Regular flat rate shipping may take 2-10 business days to arrive once shipped (longer due to Covid-19) and does not come with a tracking number or insurance. Express shipping may take 1- 3 days to arrive once shipped and includes a tracking number and insurance. Note that these shipping times are estimates + we can not guarantee. 

HOW DO I CARE FOR MY STEEL DAISY JEWELLERY?

exposure to humidity, water + chemicals can cause your jewelry to tarnish or the metal plating to erode. Here are our tips to keep your jewellery looking fresh: 

  • store your jewels in a cool, dry place ( not in the bathroom!) We suggest you keep it in the small ziplock we include with every item, keeps it nice and safe!

  • Remove your jewelry before showering, swimming + working out.

  • Cosmetics, lotions, hair products, perfumes and sunscreens can react with the metals and plating of your jewels. Be sure your jewelry is the last thing you put on.

  • please note that in rare cases the pH of the wearers skin may react with the metals can cause the plating to dull or wear quickly. Strange but true...This can be caused by fluctuation or changes in your body chemistry from a variety of reasons. 

 WHAT MATERIALS DO YOU USE?

We use sterling silver, silver plated, gold filled and gold plated chains, pendants and findings, semi precious and ethically sourced stones and crystals. All of our jewelry is nickel + lead free. 

 

POLICIES

Shipping

We suggest you choose tracked or express shipping at this time because of postal delays with Canada Post, due to Covid-9 precautions. If you need your order within the week, definitely express, if you need it within 2 weeks, at the minimum choose tracked shipping. If you are in no rush - Shipping is $4 flat rate! Any orders over $50 are free shipping. All orders are mailed through Canada Post. Orders will be processed 1-3 days after payment, Monday to Friday (Orders placed on Saturday or Sunday will be shipped the following Monday). We always try to ship orders out as soon as possible - we know you want your new goodies! Standard shipping does NOT have insurance or tracking - Express or Tracked shipping is available, and we will always get your order out as soon as possible!

Privacy

Steel Daisy guarantees that the personal information you provide as a Steel Daisy on-line shopper is confidential to us and will not be sold or intentionally shared with third parties.

Return Policy

If you are not satisfied with your Steel Daisy purchase you may return it via postage paid mail within 30 days in exchange for an equivalent item.

Advertising Policy

Steel Daisy advertising philosophy is to focus on building positive relationships with customers. We use e-mail messages to tell our registered customers about special events and new products but try to avoid the overuse of e-mail messages. Customers who do not wish to receive regular Steel Daisy e-mail messages can ask to be removed from the list at any time; we will do so immediately.